INDIAN ARMY VETERANS PORTAL

Indian Military Veterans

About Us  -  INDIAN ARMY VETERANS PORTAL

  

Last Updated On: 22/06/2020

The Veterans Cell was raised in April, 2013 as a single window for the redressal of veterans’ issues and aspirations at Army HQ level.  Since then, its role and charter has expanded considerably, to include matters beyond the usual pension and welfare related issues.   It does not only interact with the line directorates and welfare societies at the AG Branch, but also with other directorates, state governments, skilling agencies and placement partners across the country.  These enhanced functions required the scaling up of the Army Veterans Cell into the Directorate of Indian Army Veterans (DIAV) at the AG Branch.  It now functions directly under the Adjutant General, thereby according the required importance to the management of Veteran affairs in the Indian Army.

 

Structure and Salient Characteristics: DIAV

1.      DIAV was raised on 14 Jan 2016 at Delhi Cantt. It functions directly under the Adjutant General, thereby according the required importance to the management of Veteran affairs in the Indian Army. It provides ‘Single Window Redress and Welfare’ mechanism for all Army Veterans and Veer Naris by constantly interacting with line directorates, state governments, MoD (DESW), DGR, CGDA, banks, skilling agencies and placement partners across the country in order to provide care and support to our Veterans. The raising of Directorate of Veterans and Offices of Col Veterans at Areas and Sub Areas and Veterans Sahayata Kendra (VSKs) in every station have enabled outreach to Veterans and Veer Nari’s in an efficient manner especially, those residing in remote parts of the country.

Structure of DIAV

2.                DIAV is headed by a Brigadier rk offr called Brig DIAV. It comprises of four operating sections, each headed by a Colonel rk offr. The sections are:-

          (a)     Policy and Outreach Section.

          (b)     Pension and Entitlement Section.

          (c)     Benefits and Services Section.

          (d)     Skilling and Transition Section.

3.      An update on achievements of DIAV and Veterans Verticals are enumerated in succeeding paragraphs.

4.      Consolidation Of Database.      DIAV acts as the front face of the organisation towards handling and resolution of issues affecting our veteran’s fraternity. Tremendous efforts have been made in consolidating database of ESM, disabled soldiers, gallantry awardees, BC/PC cases, Veer Naris etc and sharing of data with fmns, Colonel of the Regts and Line Dtes for their usage. An all out effort to reach out to veterans for their registration on the Army Veterans Portal was carried out through the verticals at Area/Sub Area HQ and ESM cells at military stations. DIAV has also been able to collect data of more than two lakhs pensioners drawing disability pension and gallantry awardees in order to reach out to them. The Dte has collected data of approximately five lakhs family pensioners in order to reach out to them in the Year of NoK.

5.      Creation of Post of Col Veterans.   To provide a single point contact to our veterans and to receive and address their grievances across the country a new post of Col Veterans was created at all Area and Sub Area HQs. The erstwhile non institutionalized arrangements of veteran’s desks in subordinate HQs have been replaced by an exclusive office with support staff for the welfare of veterans. A total of 30 ‘Col Veterans’ have been posted to Area/Sub Area HQs.

6.      Outreach  

(a)     To facilitate greater connect and awareness of activities, policies and welfare schemes for the majority of Veteran population and Veer Nari’s residing in far flung areas, modern communication technology means and social media has been harnessed as the reach of existing outreach means is bound to remain limited for obvious reasons. In tune with this, a web portal and Android OS based app called Veterans Outreach Application has been launched by DIAV. The App can be downloaded from the Google play store. Major features of the application are:-

                    (i)      Ask a question.

                    (ii)     Locator services.

                    (iii)    Pension calculator.

                    (iv)    Find course-mate.

             (v)     Links to Veterans related websites.

                     

(b)     Social Media Handle.   To further expand outreach activities DIAV has launched official social media handles on Twitter and Facebook to reach out to the target population. The official twitter handle of Indian Army Veterans Directorate is @DIAV20.