*SPARSH: Resolution of Demographic Validation*
1. Ref detailed advisory issue on the sub vide letter No12681/Gen/T-1/MP 5(B) dt 16 Mar 2023.
2. Numerous veterans post migration to SPARSH are facing demographic validation failure owing to mismatch in name in PPO & Aadhaar.
3. To mitigate the problem, issue was discussed with SPARSH auths incl TCS & a mechanism has been evolved wherein Aadhar verification will be done by Offrs Records Office (ORO)/respective Records.
4. Veterans are requested to upload their Aadhaar on SPARSH portal by following u/m process for rectification of Demographic Validation error:-
Process for rectification of Demographic Validation error.
SPARSH portal will not allow pensioners to update/upload post login , pensioner has to log out and
select SERVICES
➡️UPDATE AADHAR
➡️Enter PPO No and Enter Legacy PPO No
➡️ Verify and process
➡️Aadhar Demographic Validation Failed msg appears
➡️ Close
➡️ Enter Aadhar No and Choose the pdf or jpg or png file to upload
➡️Enter mob No
➡️ Send OTP and Validate OTP
➡️ "Aadhar No updated successfully with token No xxxxxx for reference appears on screen
➡️ok.
5. After 24 to 48 hr, data correction request of the pensioner regarding Aadhar will be pushed into Dashboard of 'Service Initiator' followed by Service Verifier (ORO/ Records) for vetting & approval. Aadhar will then be saved in SPARSH Database & pensioner will get confirmation on his dash board, (Track Request module). The whole process normally takes 5 to 7 working days.
6. For info of all veterans pl. Request wide publicity be given.
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