*INFORMAL MOM Held ON 25TH APRIL 2024 AT THE OFFICE OF DIRECTOR ECHS-1,AT 1000 HRS WITH THE REPS OF MANIPAL PALAM VIHAR & DWARKA AND VETERANS*
The following were present..
1.Col RK Singh, Director RC 1,ECHS, President.
2.Lt Col Reeti Sisodia Jt Dir (HS), Secretary.
From Hospital Side...
3.Shri Naveen Paskal
4.Shri Ravi kesh Yadav
5.Shri Rakesh Singh
6.Dr PS Goswami
7.Shri Pramod
From Vetarans Side...
8.Air Mshl Dheeraj Kukreja .
9.Wg Cdr RS Pandey.
10.Wg Cdr Ramjee Pal.
11.Gp Capt P K Agnihotri.
12.Capt SK Kapoor.
13.HFO KP Tiwari.
14.Shri Sukhbir.
The meeting opened by Col RK Singh,Director RC 1 ECHS on a welcome note.Col RK Singh gave a brief account of general complaints received from the environment which were being monitored at Director level and assured the veterans about the positive changes in dealing with concern by officials of empanelled hospitals and was optimistic . He stated that together we can resolve all the problems amicably.It was also informed that the new MOU shall have a feed back format for veterans which will provide continuous feedback to the organisation.
1 Non providing of entitled beds on admission in the empanelled facilities.
Decision:- It was directed to display the status of beds occupancy vis - a - vis vacancy in the hospital.Incase,the ECHS beneficiary is not provided bed due to non availability of the same,the hospital shall issue a certificate to this effect to the patient.
2 Stop charging ESM on arrival in an emergency for basic treatment if ESM advised non admission by the hospital,due to beds non availability.
Decision:- The hospitals agreed to this point and agreed to refund amount if charged from ECHS beneficiaries.
3.Making ambulance arrangements for shifting to alternate empanelled facilities,along with brief prescription on refusal to admit for any reason of concerned doctors non availability, or non availability of entitled bed as authorised to individual ESM.
Decision:- Hospitals agreed to follow it.
4.Not to allow second grade/ discriminatory treatment/ lower priority to ECHS beneficaries.
Decision:- Hospitals agreed to abide by it.
5.No refusal to ESM who have taken prior appointment for a specific treatment/ review with confirmation on ESM mail from the website of hospital.
Decision:- It was agreed by the hospital side.
6.In no case ESM should be refused to be given basic treatment before shifting to some other location due to unavoidable,reasons under intimation to RC ECHS/ECHS Polyclinic and patients relatives if the condition of ESM is serious.
Decision:- Hospitals side agreed.
7.The hospital representatives gave assurance of implementation of all points in letter and spirit for all future cases.
Decision:- Accepted by ECHS authorities to get the same implemented and make an endorsement in MOA for pertinent issues hurting ESMs across the country by issuing suitable directives from central organisation MD ECHS office.
8.Contact number of single point contact in various hospitals is to be provided by empanelled hospitals to avoid frustrations to the ESM and his/ her relative facing difficulties in emergency situation.The names and contact number to be displayed and publicised. All staff handling ECHS cases are to be sanitized for giving proper standard services, with a smile as a gesture towards the warriors of the nation.
Decision:-Hospital side agreed to ensure positive changes in attitudes of people and improving the system by removing the existing hurdles.
*The meeting came to an end by 1200 hrs all attendees exchanged greetings and wished a good health and happiness.*
After the meeting since I served the ECHS as Director procurement and funds control till 2006, had one is to one meeting with Director and Joint Director on following points
1 Maintenance of three months medicine stocks based on past one year consumption to provide spot delivery of required medicines prescribed by medical authorities of PC instead of sending back ESM for revisit to collect same, due to N A on first visit and then carry out local purchase in piecemeal .
2. Empanelled pharmaceutical outlets around the cluster of city for collection of prescribed medicines on referrals instead of PC located far off.
3. The issues were appreciated and assured for implementation and efficacy and efficiency of the system
For information and approaching regional centeres for similar initiatives
Gp Capt P K Agnihotri
AFNOE Dwarka
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