Indian Military Veterans

FOR AFD CSD PORTAL USERS- COMPREHENSIVE FAQ AND GUIDE

The Against Firm Demand (AFD) CSD Portal is a user-friendly platform designed to facilitate the purchase of White goods at subsidized rates for armed forces personnel and their families. This comprehensive FAQ addresses 81 common questions, providing in-depth information on eligibility, registration, product purchases, payments, and delivery. Whether you’re a new user or need clarification on specific features, this guide aims to assist you in navigating the AFD CSD Portal effectively.

Eligibility and General Requirements

1. Who is eligible to buy on the AFD CSD Portal?
   Eligible users include serving and retired armed forces personnel, as well as certain civilian employees associated with defence services.
2. What documents are required to register on the AFD CSD Portal?
   Registration requires the following documents:
   • CSD Grocery Card
   • Permanent Account Number (PAN) card
   • Proof of service (e.g., discharge certificate for retired personnel)
3. Can civilians access the AFD CSD Portal?
   No, access is restricted to eligible defence personnel only, including their dependents.
4. Are dependents eligible for purchasing on behalf of service members?
   Yes, dependents can purchase items on behalf of service members if they possess a valid CSD Grocery Card and have received permission from the service member.
5. Is registration mandatory on the AFD CSD Portal?
   Yes, all users must complete the registration process to browse and make purchases.
6. What is the age criterion for dependent children?
   Dependent children who are over 25 years old are not eligible for purchases on the portal.
7. Can Ex-Servicemen (ESMs) and Veer Naris access the portal?
   Yes, both ESMs and Veer Naris are permitted to use the AFD CSD Portal.
8. What items are available on the AFD CSD Portal?
   The portal offers a range of items, including:
   • Cars
   • Bikes and scooters
   • Household appliances
   • Electronic goods
9. Can I purchase multiple items at once?
   Yes, users can purchase multiple items, but they must adhere to the periodic limits set by the CSD.
10. Is there a purchase limit per category?
    Yes, limits vary by item category and are outlined in the periodicity guidelines.

Account Creation and Login in AFD CSD Portal

11. How do I register on the AFD CSD Portal?
    Visit AFD CSD Portal and follow the registration instructions provided.

Click here to read : How to register for CSD AFD Portal

12. Is mobile verification required?
    Yes, you need to verify your registered mobile number during the registration process.
13. Can I log in with multiple devices?
    Yes, users can log in on multiple devices; however, it’s essential not to share login credentials to maintain security.
14. What if I forget my password?
    Select “Forgot Password” and follow the instructions to securely reset your password.
15. How do I update my profile?
    After logging in, navigate to “My Account” to edit your personal details.
16. Can I change my registered mobile number?
    To change your registered mobile number, contact customer support.
17. Is Aadhaar required for registration?
    No, an Aadhaar card is not mandatory for registration on the portal.
18. What to do if my registration is rejected?
    Review your eligibility, ensure document validity, and try registering again.If the issue continues, please reach out to support for assistance.
19. Can I deactivate my account?
    Account deactivation is irreversible. Please consider this option only if you are no longer eligible for purchases.
20. Is there a helpdesk for registration issues?
    Yes, for any registration issues, you can reach out via email at customercareafd1@cims-net.com   or call 0120-6933434.

Product Selection and Availability

21. How do I search for products?
    Use the search bar at the top of the portal to find products by category or name.
22. Are prices on the portal inclusive of GST?
    Yes, all listed prices include Goods and Services Tax (GST).
23. How often are products restocked?
    Restocking frequency depends on the specific dealer and the overall demand for products.
24. How to check if an item is in stock?
    Stock availability is indicated on each product’s page.
25. Can I reserve an out-of-stock item?
    No, only items that are currently in stock can be purchased.
26. How can I find authorized dealers?
    A list of authorized dealers is available on the AFD CSD Portal for user reference.
27. Can I view specifications before buying?
    Yes, detailed product specifications are provided on each item’s page.
28. Can I purchase a product not listed?
    No, purchases can only be made for products that are listed on the portal.
29. Can I request additional product information?
    For further details about specific products, users can contact the dealer directly.
30. Are discounts available for specific products?
    All products available on the AFD CSD Portal come with predefined discounts; additional discounts are not offered.

Order Placement Process

31. How do I place an order?
    After logging in, select your desired product, add it to your cart, and proceed to checkout.
32. Can I modify an order before payment?
    Yes, you can make changes to your order as long as you haven’t confirmed the payment yet.
33. How long is my cart saved?
    Items will stay in your cart for up to 24 hours.
34. What if an item goes out of stock after adding it to my cart?
    If an item goes out of stock, you will need to remove it from your cart and choose a different available item.

Payment-Related Issues

35. Is part payment allowed?
    No, the AFD CSD Portal does not permit part payments; full payment must be made at the time of purchase.
36. Can I make a payment via RTGS/NEFT?
    Yes, payments can be made via RTGS or NEFT to the CSD HO Main Account, ensuring that the transaction details match your order.
37. What if the payment failed, but the amount was debited from my account?
    If your payment fails but the amount is debited, please contact your bank for a refund if the payment does not reflect on the AFD Portal within 7 working days.
38. How long does it take for a refund to reflect in my account?
    Refunds typically take between 7 to 10 working days to process.
39. Can I pay directly at the depot?
    No, all transactions must be conducted online through the AFD CSD Portal.
40. Can I cancel an order and get a refund?
    No, once payment has been made, cancellations are not permitted.
41. Why am I seeing a “Payment Failed” message? Ensure you have a stable internet connection and verify that your payment credentials are accurate.

42. What to do if I encounter a “Transaction Declined” error?
    For assistance, contact your bank or the payment provider to resolve the issue.
43. What are the payment options available?
    Accepted payment methods include Net Banking, Credit/Debit Cards, and UPI.

Order Processing and Status

44. How to track my order status?
    To track your order, log into “My Account” to view the current status updates.
45. What if my order status hasn’t updated for days?
    If your order status does not update for an extended period, contact the AFD CSD Helpdesk at 0120-6933434 for assistance.
46. Can orders be modified after placement?
    No, modifications to orders are not allowed after placement.
47. Can I transfer an order to someone else?
    No, orders are non-transferable and cannot be assigned to another individual.
48. How to know if the dealer received my order?
    Once your payment is confirmed, the order details are automatically forwarded to the dealer.
49. What does “Order Approved” status mean?
    This status indicates that your order has been successfully verified and is in the process of being fulfilled.

Delivery, Pickup, and Documentation

50. Where will I receive the item I purchased?
    Purchased items must be picked up at the designated dealer’s location.
51. Can I request home delivery?
    No, the current policy only allows for in-store pickup of items.
52. What documents are required at delivery?
    Please present the following when picking up your item:
    • CSD Grocery Card
    • PAN card
    • Proof of payment
53. Can I change the delivery location?
    No, once an order is placed, the delivery location cannot be modified.
54. Who arranges transportation for my purchased item?
    The responsibility for arranging transportation lies with the buyer, unless specified otherwise by the dealer.
55. What if the item isn’t available at the dealer?
    It is advisable to confirm product availability with the dealer before placing an order.

Product-Specific Queries

56. Can I buy an out-of-stock item?
    No, you can only purchase items that are currently available on the portal.
57. Is warranty provided?
    All products include a standard manufacturer’s warranty.
58. Can I request a specific colour or model?
    Availability depends on dealer stock; you can specify your preferences during your inquiry with the dealer.
59. What if there’s a defect?
    In case of defects, contact the dealer directly to resolve the issue.
60. Can I exchange a product?
    Exchanges are not permitted; verify all product details before accepting the item.
61. Can I buy accessories separately?
    Accessories are not available for purchase through the AFD Portal; they must be bought from retail outlets.

Cancellations and Refunds

63. Can I cancel an order?
    No, cancellations are not allowed once payment has been processed.
64. Is there a refund policy?
    Refunds are only granted for payment errors; other conditions do not qualify for refunds.
65. How to request a refund for duplicate payment?
    To request a refund for duplicate payments, email your proof of payment to customercareafd1@cims-net.com

Eligibility and Limitations

66. Is there a limit on item purchases?
    Yes, periodic limits apply based on item categories. Check the portal for detailed information.
67. Minimum service required to buy a vehicle?
    Officers must have completed a minimum of 5 years of service to qualify for vehicle purchases.
68. Can I transfer an item to a civilian?
    No, items purchased through the CSD are strictly for personal use and cannot be transferred to civilians.
69. Can I use a CSD item commercially?
    No, CSD purchases are intended solely for personal use and not for commercial purposes.

Technical and Website Issues

70. What if I encounter an error?
    If you experience errors, try clearing your browser cache or contact customer support for assistance.
71. How to report a bug?
    Report any bugs by emailing customercareafd1@cims-net.com with detailed information about the issue.
72. Supported browsers?
    It is recommended to use modern browsers such as Google Chrome, Mozilla Firefox, or Apple Safari for optimal performance.

Customer Support and Contacts

74. AFD CSD Portal customer care contact?
    For inquiries, you can call the customer care helpline at 0120-6933434.
75. Contact CSD for immediate assistance?
    Visit the “Contact Us” page on the portal or use the helpline for urgent assistance.
76. Where to find user manuals?
    User manuals can be accessed at User Manuals.

Miscellaneous

81. Is there a limit on non-vehicle item purchases from AFD CSD Portal?
    Yes, there are periodic limits in place.

Item Category	Purchase Limit	Periodicity	Additional Notes
Televisions	Two TVs	Every 4 years (block period)	–
Air Conditioners	Four ACs	Every 4 years (block period)	–
Other AFD-I Items (excl. four-wheelers)	One item	Every 4 years from last purchase	Only one AFD-I item (excluding four-wheelers) can be purchased within this period.
Motorized Two-Wheelers	One two-wheeler	Every 4 years from last purchase	Minimum four-year gap required between purchases of the same item or another two-wheeler.

Click here to read about the entitlement policy of buying AFD CSD Items.

Conclusion

This comprehensive FAQ guide is designed to address common concerns related to the AFD CSD Portal. It provides valuable insights into registration, purchasing, and product-related issues. For additional assistance, please consult the portal or reach out to customer support as necessary. Your engagement with the AFD CSD Portal helps ensure that you can enjoy the benefits of subsidized products effectively and efficiently.