Pensioners Problems addressed with Promptitude

Dear Colleagues,
It is always exhilarating to see a full inbox on opening the email. A large content comprises mails from the ESM environment advising us on what is wrong (several) and on what should be done (few). However, invariably the mails invite counters from others ending in a long trail of acrimonious, even venomous, exchanges. The drift is quite often indicative of criticism of IESMs inability to get OROP so far. All these are important for us to remain on our proverbial toes. Let me however, venture some suggestions:
Colleagues may do well to spend more effort and energy in weaving arguments in support of their own contention rather than on trying to condemn others’ point of view.
Do avoid getting personal. Everyone has a right to his/her view. Disagreements should be worded in a healthy language.
Some mails are unduly censorious of our Service Chiefs for their perceived inaction in pushing veterans’ cases. Unfortunately, most of such emails are a result of ignorance about what the Chiefs are doing. The environment may feel assured that the Service Heads are doing all that is feasible within the constraints of their being in uniform. There is general synergy in the efforts of veterans and Service Headquarters.
There have been many complaints from the ESM against the PCDA (P) Allahabad for their casualness in attending to pensioners’ problems. On 24 Feb 2011, I had written to CGDA against this. As a sample I had quoted the example of an unmarried dependent daughter of a deceased Brigadier whose pension case had been pending for a long time. (This has since been settled). Reply received from the CGDA is attached. It is hoped there is general improvement in service and the PCDA (P) acts with greater promptitude.
Best regards,
Lt Gen (Emeritus) Raj Kadyan, PVSM, AVSM, VSM
Chairman IESM