Sir ,
I want to state a few lines on this Grievance Portals.
Previously CPGRAMS PORTAL (ESTABLISHED BY DEPARTMENT OF ADMINISTRATIVE REFORMS AND PUBLIC GRIEVIANCE) had two parts. 1. PUBLIC GRIEVANCE PORTAL and 2. PENSIONERS GRIEVANCE PORTAL
If any veteran had to submit a grievance, he had to select the second option on the above screen, sort as Pensioner Portal to submit his case.
But due to lack of knowledge most of the veterans were submitted with first option Public Grievance Portal and his grievances routed/sent to
Subsequently, Veterans grievance again transfered to DDESW from Under Secretary DOPPW after one week for which more time taken to resolve problem.
Shri Naresh bahradwaj Deputy Secretary, Department of pension and Pensioner's Welfare Govt of India.(DOPPW) |
If any veteran submitted his grievance in CPGRAMS public portal (Selecting Department of DDESW from drop down list), then his case was directly routed to DEPUTY SECRETARY, DDESW, Shri Sarvajit Singh and resolved with less time
with Dr Pudi har Prasad, Joint Secretary and Shri Sarvajit Singh Deputy Secretary, DDESW, MoD to make a separate portal for defence personnel as they have not to confused to submit their pension problem through CPGRAMS portal being two parts and the same has been considered after one year.
Now this separate portal is named as DPGRAMS Portal
I checked the URL : www.rakshapension.desw.gov.in.
It gives the complainant a method to lodge the grievance.
NOW, CPGRAMS PORTAL HAVE TWO PARTS : PUBLIC AND PENSIONERS PORTAL (FOR GENERAL PUBLIC AND DEFENCE PERSONAL BOTH)
A NEW SEPARATE PORTAL CPENGRAMS INTRODUCED FOR DEFENCE PENSIONERS (ONLY FOR PENSIONARY PROBLEMS)
A SEPARATE POSTAL PGRAMS ALREADY HELD FOR DEFENCE PERSONNEL PUBLIC GRIEVANCE IF NOT RESOLVED SUBMITTING IN CPGRAMS PUBLIC
With best Regards
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