DIAV- Receive the grievances from ESM& Widows
*DIAV* (Directorate of Indian Army Veterans) , Delhi Cantt ,
They have a team of highly dedicated officers under the Stewardship of *Brig* *Vikas* *Bharadwaj* , a very positive officer.
They have created a “ *Veerangana* *Sewa* *Kendra* ” *(VSK)* manned by Lady *Wife* of an Officer (Widow)
The Kendra has a *call* *centre* with *six* (06) Widows of PCs (To provide immediate connect and empathy with the target population who are widows and NoK) , Two JCO/NCOs and an IT supervisor to take calls of ESM.
They receive the grievances from ESM& Widows and log into an application developed exclusively for resolving the grievances and raise a *Ticket* . The details of Ticket are shared on e mail& mobile number of the *complainant* .
The grievance is then forwarded to the concerned Record Office/ECHS/CSD/PCDA.
The progress is monitored by a Very Senior Retired Officer Col SS Mundalia. (Once again a very positive officer serving in DIAV for over 8 years
The feedback is provided to the applicant by phone/SMS/E mail within 48 h
*Telephone ☎️ No*
*Brig Vikas Bharadwaj* :
+91 94188 48827
The contact numbers of *VSK* :
a) Family Pensioners(Widow/NOK) :
011 25664100, Whatsapp: 9910964067, e mail: diav.vsk@nic.in
b) Service Pensioners(ESM) :
011 25664200, whatsapp: 9910610866,
e mail: veterancell-army@nic.in
Timings of *VSK* : 0930-1700h all working days
Note: Calls during off hrs are logged and returned within the next three working days. No calls are left out.
*सब इसका पूरा लाभ उठाए*
*जो भी काम नहीं हो रहा इनको शिकायत करें. एक Brigadier साहब आपके लिए तैनात किए गए है
Exp:55%
(1) OROP LOOT by DISABILITY SENIOR OFFICERS PENSIONERS must be STOPPED IMMEDIATELY as they're NOT BATTLE CASUALTY, so DISABILITY PENSION should be stopped all together as they are being compensated with OROP.
ReplyDelete(2) Disability Pension should be for BATTLE CASUALTY only.
(3) NO DISABILITY PENSION for those whose DISABILTY happened 5 - years before retirement as they 'll be getting OROP.
(4) NO DISABILITY PENSION for Lifestyle- Diseases as they are compensated and getting OROP.
You are very correct
Delete