CHANGE IN GRIEVANCE -OTHER OPTION SERVICE REQUEST IN SPARSH
Dear Veteran brothers,
We all know that there is a provision to Lodge our grievances in Service Request.
We had TWO options in the grievance, one Pension related and the other is OTHER.
In pension related, we can lodge regarding pension like short payment , non revision
non payment of arrears etc.
Then for other matters, we were selecting the OTHER option and lodging
all our grievances/discrepancies like Data correction, addition and deletion of datas.
On representation from all our organizations, the Sparsh Team has added different
headings in the Other option: The headings are:
Payment related, Recovery, Life certificate, Pension DATAs, Profile data updating,
Pension revision, Family pension, Portal related, Stoppage of incorrect pension, FMA etc,
and uploading the related Documents.
Due to this provisions, we can Lodge A particular complaints in the applicable heading.
The Sparsh Team will forward the complaint to the correct section for speedy remedial action.
This is a very useful step and appreciable efforts.
All veterans are requested to note the same and Lodge your Grievances in Other option
with the correct heading for early settlement.
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