CPGRAMS Registration: Step-by-Step Guide
Learn how to register on the CPGRAMS portal and the options it provides for registering and monitoring complaints against the government. introduction: CPGRAMS is an acronym for Centralized Public Grievance Redressal and Monitoring System. It is an online portal where citizens can submit and track complaints and grievances regarding various government departments and ministries. The portal was launched by the Department of Administrative Reform and Public Complaints (DARPG) of the Ministry of Human Resources, Public Complaints and Pensions. The main objective of CPGRAMS is to provide a transparent, accountable and responsive mechanism for grievance redressal and citizen feedback. CPGRAMS is a user-friendly and practical platform aimed at improving public service delivery and citizen satisfaction.
CPGRAMS is an online platform where citizens can voice their complaints and suggestions to the authorities.
To register on the CPGRAMS website, follow these simple steps.
Step 1: Visit the PG Portal website Please visit CPGRAMS official website https://www.pgportal.gov.in/.
Select the "Sign In" option in the top right corner of the home page. Alternatively, you can click on the "Register/Login" tab in the center of the website's home page. ESM Corner CPGRAMS
Step 2: Start the registration process In the window that opens, click on the "Sign in" option.
Step 3: Fill out the registration form Fill in the registration form with accurate details such as name, gender, address, country, state, region, PIN code, mobile number, phone number, email address, security code provided. Please select if you are a former soldier. ESM Corner CPGRAMS
Step 4: Submit and review Click the "Submit" button to submit your registration information. Enter the one-time password (OTP) sent to you to confirm your email address and mobile number.
Step 5: Verification and login details You will receive a confirmation message once your details have been verified. Obtain a username and password to log into the CPGRAMS portal.
Step 6: Use the CPGRAMS service Log in to the CPGRAMS portal using the credentials provided.
Explore the portal to submit a complaint, track its status, provide feedback, or file a dispute.
By following these simple steps, you can successfully register on the CPGRAMS website, actively participate in the complaint resolution process, and contribute to improving public services.
MAJOR DEFENCE DEPARTMENTS COVERED BY CPGRAMS
| Major Defence department covered by CPGRAMS PORTAL | |
| Department | Description |
| Department of Defence (MODEF) | Responsible for formulating policies and plans for national Defence. |
| Department of Defence Finance (FADSS) | Focuses on financial management and budgeting for Defence expenditures. |
| Department of Defence Production (DDPRO) | Deals with the production of Defence equipment, weapons, and technology. |
| Department of Defence Research and Development (DDRDO) | Responsible for Defence research, development, and scientific advancements. |
| Department of Ex-Servicemen Welfare (DDESW) | Focuses on the welfare of ex-servicemen and their dependents, providing various support. |
| Principal Controller of Defence Accounts Pension (PR. CDA PENSION ALLAHABAD – CDA01) | Manages and controls pension-related matters for Defence personnel. |
MAJOR GRIEVANCE CATEGORIES ADDRESSED WITHIN THE CPGRAMS PORTAL UNDER DEFENCE DEPARTMENTS
| Ser No | Grievance Category | Matter |
| 1 | Non-payment of Pension/Family Pension and Retirement Benefits | Arrears of pension/family pension Other retirement benefits |
| 2 | Service-Related Issues | Fixation of pay MACP (Modified Assured Career Progression) |
| 3 | Healthcare Issues | CGHS facility – Medical benefits |
| 4 | Issues Related to 7th CPC | |
| 5 | Payment-related Issues | Non-payment of DA/DR Merger of DA-related issues |
| 6 | Extraordinary Pension Matters | |
| 7 | Provident Fund Issues | GPF/CPF |
| 8 | Family Pension Delays | Delay in starting family pension of spouse Delay in starting family pension of daughter(s) (widow/unmarried/divorcee) Delay in starting family pension of other family members |
| 9 | Pension Sanction Issues | Incorrect sanction of pension Incorrect sanction of family pension |
| 10 | Retirement Benefits Issues | Delay or incorrect sanction of other retirement benefits Non-payment of pension/family pension due to non-submission of DLC Non-payment of pension/family pension due to other reasonsNon-payment of pension or family pension after lapse of commutation period(s) Non-payment of additional pension at the age of 80 years and above Non-revision of pension/family pensionNon-revision of Pension Payment Order (PPO) |
| 11 | Financial Matters | Non-payment of FMA (Fixed Medical Allowance)Lesser payment of pension/family pension due to excess deduction of TDS Lesser payment of pension/family pension due to recovery by Bank/Post-office |
| 12 | Pension Documentation Issues | Inclusion of the name of family members, including dependent children/parents, in the PPOCorrection in PPO Name/DoB/Address, etc., of Pensioner/Family Pensioner(s) |
| 13 | Specialized Pension Categories | Disability pension |
| 14 | Issues of Corruption | |
| 15 | Unspecified Grievances | Not specified in the list (general category) |
CONCLUSION
CPGRAMS is a valuable platform for the citizens, especially the Armed Forces Serving and Veterans, to express their grievances and get them resolved by the government. It is a user-friendly and transparent system that connects various government offices and ensures timely and effective redressal of complaints. CPGRAMS also enhances the accountability and responsiveness of the public authorities and improves the quality of public service delivery. Using CPGRAMS, the citizens can contribute to the development and welfare of the nation.
The article has provided a step-by-step guide to register on the CPGRAMS website and access its services. It has also listed the major Defence departments and grievance categories covered by CPGRAMS. Following the simple steps, citizens can easily register on the portal and lodge their grievances, track their status, provide feedback, or file an appeal. CPGRAMS simplifies the grievance redressal process and empowers citizens to voice their concerns and seek solutions.
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