USEFUL INFORMATION TO ALL VETEANS

USEFUL INFORMATION TO ALL VETEANS

          Nowadays , we are  lodging our grievances through  CPGRAMS  AND CPENGRAMS.

    There si difference between two  systems,, Let us note :

CPGRAMS  means_ CENTRALISED PUBLIC GRIEVANCE REDRESS AND MONITORING SYSTEM.

 It is designed to handle general public grievances related to Central Government ministries and departments 

It will cover administrative and service related complaints.

Example:   Delay in administrative services

                  Issues related to  government schemes

                  Non-response from department

                  Policy related complaints    and General service delivery failures

CPENGRAMS:  it means  CENTRALISED PENSION GRIEVANCES REDRESS AND MONITORING SYSTEM.

       This is created exclusively for pension related grievances. It deals with matters connected

 to pension , family pension , retirement benefits  and related issues. 

Examples:  Delay or stoppage of pension 

                    Wrong fixation of pension

                    Non payment of Arrears

                    Gratuity and commutation issues.

                    Family pension and Widow cases

                   -Disability pension cases 

                    SPARSH related pension problems  like delay for reply, pending for a very long time  and 

                    Rejection without giving the reason  for the rejection etc.             

                    Errors in PPO  and pension revision LIKE incorrect Groups and Rate of pension etc.

Dear veteran bothers, please see the difference between CPGRAMS AND CPENGRAMS.

 It is advised to lodge our pension grievances only  in CPENGRAMS  only 

If you lodge in CPGRAMS, they may not reply or it will be delayed due to non related subject.